TERMS & CONDITIONS

Refund & Returns Policy

• Maternally Happy will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for opened packages.
• We do not accept returns or issue refunds for change of mind purchases or products that have been opened.  We do not have a 'money back guarantee'.
• Although every measure is taken to ensure your product reaches you in a satisfactory condition, unfortunately sometimes things can be damaged in transit. If you receive an item that is faulty or damaged, please email us at support@maternallyhappy.com with the details of your order, photographs & the order number of the affected product so we can walk you through the refund or exchange process.
• Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us.  

• Returns typically take 1-2 weeks to process in the warehouse, with potential delays during peak periods. Refunds can only be issued after the returned items have been collected, processed, and inspected. Once approved, refunds may take up to 5 business days to clear.

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

Wrong Order Received

If you have received the wrong order (which can happen every now and then) please email us at support@maternallyhappy.com as soon as you can and we will replace it once the incorrect product has been returned back to us. We apologise for this inconvenience.

Payment

Cancellations

Once your order has been received and packed, we are not able to cancel or refund your order. If you have a subscription order with us and would like to cancel or pause your subscription please notify us prior to your next monthly payment. We are unable to cancel or refund your order once you have been charged.

All other returns are at the expense of the customer.

For any changes to your order (including cancellations) we charge a processing fee of $3.99. We use a 3PL facility to pack all orders and as such, are charged for any alterations to orders and for staff time.

BF 2024 Sales Terms & Conditions:

1. Order Policies:

• No cancellations or changes to orders will be accepted during the sale period.
• Address changes cannot be made after placing your order; please double-check your address at checkout. If an address change is possible, it will incur a $7 fee to cover warehouse processing costs.
• All sale orders are final, non-refundable, and non-returnable, except for store credit. Returns for store credit will incur a $10 processing fee, deducted from the credited amount. Return postage costs are the customer’s responsibility.
• Free gifts included with an order must also be returned if the associated item(s) are returned.
• Due to rapid dispatch, we may not be able to accommodate order changes after placement.

2. Discount Codes:

• No additional discount codes can be applied during the sale. All discount codes will be temporarily deactivated.

3. Inventory & Stock Availability:

• We strive to maintain accurate stock levels; however, items may sell out quickly due to high demand. If an item is out of stock, it will be refunded, and the rest of your order will be shipped.

4. Shipping & Delivery:

• Shipping costs and delivery times are determined by your location. Please note that delivery times may be extended due to increased order volume.

5. Processing Times:

• Allow up to 5 business days for your order to be processed during the sale period. Processing includes picking, scanning, and packing your order and is separate from shipping timeframes.

6. Additional Policies:

• Gift cards are not eligible for discounts.
• To be eligible for our Black Friday refund promo you need to place an order on the 29/11. This promotion is valid for 5 x orders only in Australia and New Zealand.
• Any returns following the sale must send back the free gift or the amount will be deducted from your refund amount.
• *Our gift with purchases are only valid on Australian and New Zealand orders
• Black Friday sale terms take precedence over Maternally Happy’s general terms and conditions. These terms cannot be applied retrospectively or combined with other promotions or discounts.

Subscriptions Subject To Price Increase

As the cost of living increases and cost of goods our subscription orders may be subject to price increases. If this occurs, we will notify you via email prior to the price increase. If you have any questions, please email us at: support@maternallyhappy.com

Affiliates

Payments will be processed on the 1st of each month, into your allocated payment method. Affiliate codes are not to be used on your own purchases. If this occurs you account will be disabled and you will be notified via email. If affiliate codes are found on 3rd party websites your account will also be disabled and you will be notified via email.

Discounts

From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.

Discount codes are not valid with subscription orders due to our subscriptions being heavily discounted at 15%. 

Shipping Policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Maternally Happy cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within the delegated time schedule provided by Australia Post please visit our Shipping page for more information. You can track your order via Australia Post. You will require the tracking number from your tracking email. If Australia Post are unable to locate your order, please email us at support@maternallyhappy.com 

Returns/Return To Sender

If your order is returned to us due to being uncollected from the post office, an incorrect address, or any other reason outside our policy, our warehouse applies a $7 processing fee to restock the product(s). You may choose to either receive a refund or have the item re-sent. Please note that re-shipping costs, along with the $7 processing fee, will be the customer’s responsibility.

Testominals/Reviews

Please be aware that any testimonials on our site may not reflect the results that you may achieve. Results may vary and your experience may not be similar to the experience of other customer testimonials. No two individuals are the same.

Mobile Terms of Service

The Maternally Happy PTY LTD mobile message service (the "Service") is operated by Maternally Happy PTY LTD (“Maternally Happy PTY LTD”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Maternally Happy PTY LTD’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Maternally Happy PTY LTD through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Maternally Happy PTY LTD. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to MHappy or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Maternally Happy PTY LTD mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For service support or assistance, text HELP to MHappy or email support@maternallyhappy.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Disclaimer

The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

The information on this website is for informational purposes only. This website does not provide medical, professional, or licensed advice and is not a substitute for consultation with a health care professional.

The content on this website does not represent or warrant that any particular product or information is appropriate or effective for you. To the extent that Maternally Happy Pty Ltd. provides any explicit or implied recommendation of any particular product or service, such recommendation is only a general recommendation that is not specific to any particular person or condition. You take full and complete responsibility for what you do with this information and all outcomes from your actions.

Maternally Happy Pty Ltd. makes no representation or warranty, express or implied, and assumes no responsibility for the accuracy, completeness, timeliness or quality of any information on this website. We reserve the right to withdraw or amend this website, and material we provide on the website, in our sole discretion without notice.

Your Agreement to these Terms of Use

By using, visiting or purchasing from this website, you agree to these terms and conditions as well as to the terms of our Privacy Policy, including all updates and revisions to either the privacy policy or the terms and conditions.

By purchasing any Maternally Happy Pty Ltd product or products you agree to consult your healthcare professional prior to use. Always read the label and use only as directed. 

Maternally Happy PTY LTD is in no way affiliated or associated with Facebook.

Courses

Thank you for choosing to access our course (Preconception To Motherhood, Prenatal Course, Pregnancy Course, Postpartum Course, Blood Test Database, Supplement Database & Low Tox Course), which is provided by The Pregnancy Culture, a division of Maternally Happy Pty Ltd (us/we). Before you proceed, please review the following terms that govern your access to the Course and confirm your acceptance of these terms by proceeding to access the Course. If you have any queries about these terms, please contact us via our contact form - https://www.maternallyhappy.com/pages/contact-us

Health and wellbeing disclaimer

We strive to ensure that the information contained in our Course is accurate and current. However, it is important to note that the information contained in our Course is for general purposes only and you must not rely on the materials as medical advice. You acknowledge that we are not liable for you acting on any of the information in our Course and that you must seek the advice of a qualified medical, dietary or other appropriate professional before making any changes related to your or your family’s health or wellbeing.

Our payment and refund policy

We currently provide a once-off fee to access our course and our pricing offer may change in the future for non-subscribers. 

As our subscription provides complete access to our course, we do not provide a refund for change of mind and cannot transfer details to another user.

We may choose to stop providing access to our Course to you for any reason after 12 months of your subscription commencing. If this occurs, we will give you at least one months’ notice. 

Respecting your privacy

To provide our service, we will need to ask and collect personal information about you. We will keep this information confidential and will only use it to provide our service to you except where we have your written consent.

You can also request by email for us to

(a) let you know what personal information we hold about you; and

(b) restrict, update or delete any of your personal information. We will do this within a reasonable time.

Respecting our intellectual property

You acknowledge that we own all the rights (including copyright and trade marks) in our Course (including intellectual property in the text, images, videos and documents). You also acknowledge that all of the materials in our Course are confidential and you may only use them for your personal use.  

You agree not to copy or distribute any materials from our Course unless you have our prior written consent. If there is any unauthorised access or use of any part of our Course, you must let us know immediately and take all steps to prevent further unauthorised access or use.  

Limitation of liability

Nothing in these terms limits or excludes any guarantees, warranties, representations or conditions that are implied or imposed by law (including the Australian Consumer Law) or any liability under them. Subject to this, and to the extent permitted by law, you acknowledge that:

(a) the services we provide (including the materials we provide in our Course) are provided to you ‘as is’ and we exclude all terms, guarantees, warranties, representations or conditions about our services which are not expressly stated in these terms;

(b) we (and any of our directors, employees or contractors) will not be liable for any loss or damage arising out of or in connection with our services (at common law, tort, contract, equity, statute or otherwise), including any loss of profit or opportunity, or special, indirect or consequential loss or damage, except to the extent of any loss or damage that is reasonably foreseeable from our failure to meet any applicable consumer guarantee under Australian Consumer Law; and

(c) our total liability arising out of or in connection with any of our services will not exceed us resupplying the service to you or a refund.

Dispute resolution

If you have a dispute arising out of or in connection with any of our services, you agree not to commence any court or tribunal proceedings regarding the dispute unless urgent interlocutory relief is sought or until these dispute resolution clauses are complied with.

To claim a dispute under these terms, you must give us written notice of the dispute and provide information on the nature of the dispute and the outcome requested to resolve the dispute.

When we have received the notice, you must discuss the dispute in good faith with us to resolve the dispute within 7 calendar days. If the dispute is not resolved by this period, you and we agree to appoint a mediator (selected by agreement or, failing this, you agree that we can request the Commissioner or the Victorian Small Business Commission to appoint a mediator). You and we agree to attend a mediation in Melbourne, Australia to resolve the dispute in good faith. You agree to be equally liable for the fees and expenses of a mediator and the cost of the mediation, and that you will pay your own costs associated with the mediation.

General

We reserve the right to change any of these terms by notifying you of the change, as long as they do not materially affect any of the services that we are currently providing you.

These terms continue to apply after we stop providing access to our Course to you. If a court finds that any of our terms are void or unenforceable, those terms are severed from these terms and the rest of the terms continue to apply.

These terms are governed by the laws of the State of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia.

Maternally Happy Consultations

Thank you for choosing to book one of the services that we offer, which are provided by The Pregnancy Culture, a division of Maternally Happy Pty Ltd (us/we). Before you proceed, please review the terms that we provide our service and confirm your acceptance of these terms by proceeding with your booking. If you have any queries about these terms, please contact us via our contact form or alternatively, support@maternallyhappy.com

Our payment and refund policy

We require full payment in advance before any booking for a service is accepted. We require 24 hours notice for cancellation and/or rescheduling. Unless expressly stated below, this payment is not refundable. However, we understand that unfortunate events do occur and will (at our discretion) consider requests for pro rata refunds. We also have a standing policy to refund pro rata payments if you unfortunately experience pregnancy loss (miscarriage).

We may also choose to stop providing the service to you. If we do, we will also provide a pro rata refund.

Your privacy

To provide our service, we will need to ask and collect personal information about you. We will keep this information confidential and will only use it to provide our service to you except where we have your written consent.

You can also request by email for us to:

- Let you know what personal information we hold about you; and
- Update or delete any of your personal information.

Our intellectual property

In providing our service to you, we own all the rights (including copyright) in the advice that we provide you (in writing or verbally). The content of our advice is confidential and you may only use it for your personal use.

If there is any unauthorised access or use of any part of our advice, you must let us know immediately and take all steps to prevent further unauthorised access or use. 

Our minimum age policy

Currently, we unfortunately cannot provide our service to individuals that are less than 18 years old. You represent to us that you are 18 years old or above by proceeding with the booking.

Limitation of liability

Nothing in these terms limits or excludes any guarantees, warranties, representations or conditions that are implied or imposed by law (including the Australian Consumer Law) or any liability under them. Subject to this, and to the extent permitted by law, you acknowledge that:

(a) the services we provide (including advice) are provided to you ‘as is’ and we exclude all terms, guarantees, warranties, representations or conditions about our services which are not expressly stated in these terms;

(b) we (and any of our directors, employees or contractors) will not be liable for any loss or damage arising out of or in connection with our services (at common law, tort, contract, equity, statute or otherwise), including any loss of profit or opportunity, or special, indirect or consequential loss or damage, except to the extent of any loss or damage that is reasonably foreseeable from our failure to meet any applicable consumer guarantee under Australian Consumer Law; and

(c) our total liability arising out of or in connection with any of our services will not exceed us resupplying the service to you.

Dispute resolution

If you have a dispute arising out of or in connection with any of our services, you agree not to commence any court or tribunal proceedings regarding the dispute unless urgent interlocutory relief is sought or until these dispute resolution clauses are complied with.

To claim a dispute under these terms, you must give us written notice of the dispute and provide information on the nature of the dispute and the outcome requested to resolve the dispute.

When we have received the notice, you must discuss the dispute in good faith with us to resolve the dispute within 7 calendar days. If the dispute is not resolved by this period, you and we agree to appoint a mediator (selected by agreement or, failing this, you agree that we can request the Commissioner or the Victorian Small Business Commission to appoint a mediator). You and we agree to attend a mediation in Melbourne, Australia to resolve the dispute in good faith. You agree to be equally liable for the fees and expenses of a mediator and the cost of the mediation, and that you will pay your own costs associated with the mediation.

General

We reserve the right to change any of these terms by notifying you of the change, as long as they do not materially affect any of the services that we are currently providing you.

These terms continue to apply after we complete or stop providing you the service that you have booked. If a court finds that any of our terms are void or unenforceable, those terms are severed from these terms and the rest of the terms continue to apply.

These terms are governed by the laws of the State of Victoria and the parties submit to the exclusive jurisdiction of the courts of the State of Victoria

Naturopath Disclaimer

Karina Marschall Naturopathy is owned and operated by Karina Marschall (BHSc., Naturopathy) whom obtained her qualification at Endeavour College of Natural Health and is a member of the Naturopaths and Herbalists Association Australia (NHAA).

The information and work seen is original and the property of Karina Marschall, similarities to previously published material is coincidental. We are not responsible for any interpretation of our content that differs from what was meant. Karina Marschall is not liable for damages of any kind to any person who chooses to utilise the information held on this website.

The content delivered on this website is for informational purposes only and should not replace professional advice. The content is written with up to date research but due to the continuous evolvement of the health industry, some content may not reflect current evidence-based information.

Code of Conduct

Karina Marschall Naturopathy acknowledges health practitioners outside of the Australian Health Practitioner’s Regulation Agency (AHPRA) must comply with the Code of Conduct for Certain Health Care Workers. 

Informed Consent

Karina Marschall obtains informed consent and delivers non-invasive, patient centred care within her scope of practice. When necessary, Karina may recommend an appropriate referral if a particular case falls outside her scope of practice.

Bookings and Payment terms

All prices are quoted, and payments are processed in Australian Dollars ($AUD). Pricing is subject to change without notice. Third party partners may retain certain details when making the booking such as but not limited to name, credit card number, contact details etc.

Cancellation Policy

Karina Marschall Naturopathy follows a strict policy regarding cancellation. Cancellation of an appointment requires a minimum of 24 hours’ notice. If a cancellation is made less than 24 hours before the scheduled appointment time, a fee of 100% of the consultation fee will be charged to the client. 

Failure to arrive for an appointment will be considered a no show and a cancellation fee of 100% of the consultation fee will be charged to the client.

Rescheduling

Appointments can be rescheduled up to 24 hours prior to original appointment time. If the practitioner is unable to attend a consultation, the client will be advised as soon as possible and will be given the opportunity to reschedule or get a refund of their consultation fee.

Additional consultation time will not be offered for late arrivals and 100% of the fee will be charged.

Behaviour and etiquette

We ask that you respect our staff, processes, and facilities so we can provide a comfortable and safe environment. We do not tolerate inappropriate behaviour, aggressive comments or gestures. The practitioner reserves the right to terminate the consultation immediately if necessary and the client will incur 100% of the fee.

Change of Mind

If you feel you have received a product that is not up to standard, please contact us to discuss it further.

New client intake forms

At the time of booking an intake form will be emailed to all new clients. We kindly request you fill this form in before 48 hours of your appointment so adequate preparation can be done.

Privacy

Karina Marschall acknowledges and adheres to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Personal information is obtained via communication by telephone, email, our website, third parties, media and is collected for the primary purpose of delivering our services to you/providing information to our clients.

Disclosure of personal information may include to third parties where you consent to the disclosure or use or where required or authorised by law.  

Personal information is stored in a way to protect it form loss, misuse, unauthorised access, or disclosure. Personal information is to be kept in client files, which are required by law to be kept for a minimum of 7 years.

Important information

Naturopaths are not medical professionals. None of the information on this website or provided via services is a substitute for medical treatment. It is strongly recommended that before changing your diet, lifestyle or taking supplements that you speak to your medical practitioner about these specific changes. This is to ensure duty of care. It is also your responsibility to advise Karina of any new health changes or conditions e.g. pregnancy or starting a new medication. Never stop existing medical treatment without consulting the practitioner who prescribed that medical treatment to you. 

As with anything, there are risks to Naturopathy. You understand and agree that we cannot foresee any adverse reactions, if you do experience an adverse reaction seek medical advice from a doctor or hospital. Karina Marschall Naturopathy and Karina Marschall will not be held accountable or liable for any adverse reactions to herbal or nutritional supplements. If you are concerned about a particular supplement, always stop it immediately. 

Karina Marschall Naturopathy makes all reasonable efforts to ensure that the services and website information contain the highest standard of care, if something does go wrong, you agree that, Karina Marschall or Karina Marschall Naturopathy will not be liable for any loss or damage arising out of this website or services. 

This policy may change or be updated at any time.
ABN: 21 209 253 613